Extraordinary People. Extraordinary Opportunities.
- Location Gillian Lynne Theatre, WC2B 5PW, United Kingdom
- Employee Type Employee – Full Time
Are you a proactive and approachable person, who excels in a customer facing role? Can you deliver the highest possible standards of service while upholding robust security and health and safety procedures?
We are currently looking for a full-time Stage Door Keeper who will provide exceptional customer service to all who pass through the Stage Door of the Gillian Lynne Theatre. If you think you could create a warm welcome while attentively following our security practices, then we’d love to hear from you.
What you’ll be doing…
- Be proactive in ensuring that the Stage Door area is exceptionally well presented at all times.
- Provide a warm welcome for visitors, contractors, visiting company, and our teams entering and exiting the building.
- Uphold robust security protocols, ensuring that only authorised personnel enter backstage areas.
- Monitor CCTV in line with Company policies, reporting any irregularities to appropriate parties.
- Ensure the fire alarm panel is constantly monitored and any anomalies are properly addressed.
- Promptly follow correct procedures in the event of an emergency or security situation.
- Manage the security and door access system centrally from the Stage Door, keeping track of all issued tokens and attendance in the venue.
- Respond efficiently and effectively to the venue’s radio channels when necessary.
- Answer phone calls punctually and professionally, directing callers to the appropriate departments.
- Learn and proficiently use the Company’s compliance and inspection software.
- Log daily information and conduct a thorough handover to colleagues.
- Accept and manage deliveries, keeping the post-room well maintained and organised.
- Manage the venue’s lost property, liaising directly with guests as required.
- Administrative duties including maintaining key logs, permits and relevant equipment.
What we need…
- Experience delivering first-class customer service, and building strong working relationships with a wide range of people.
- Confident communicators that work in a logical, precise and methodical manner.
- Proactive learners that are passionate about theatre, and will continually update their knowledge of the venue, resident production, facilities and departments.
- A conscientious approach; accurate and with an eye for detail and presentation.
- An understanding of health and safety practices and security protocols, ideally in a theatrical environment.
Salary: £16.58 per hour.
Hours will be split across a mix of mornings, evening and weekends between Monday-Sunday. Rotas are issued a month in advance.
Deadline for applications: Monday 1 June
Interviews: Thursday 11 June
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.
At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
This role may close early if a sufficient number of applications are received.
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