Job Overview
Location: Maidenhead
Working Hours: a compressed 37 hour week – Monday to Thursday.
Ultra Intelligence & Communications Command, Control, Intelligence (UK) (C2I UK) is recruiting a Customer Support Technician for our C2I business.
Key Responsibilities
- Fault diagnosis and repair of optical and electronic equipment to meet turnaround times and quality levels.
- Fault diagnosis and repair of supporting equipment.
- Provision of a technical query answering service to customers, including out‑of‑hours coverage where contracted.
- Recording work on the company failure reporting system(s) to ensure a full audit trail for long‑term trend analysis.
- Production activities including inspection and acceptance testing for all new equipment.
- Implementation of hardware and software modifications and testing as required.
- Adhering to all airworthiness aspects of the equipment.
- Working in a safe and efficient manner.
- Ensuring the company security policy is adhered to and managing security of information as defined in the security manual.
Role Requirements
Candidates must be able to obtain and maintain an SC security clearance.
You should have the flexibility to travel within the UK and, when required, be available to hold a customer support helpdesk mobile phone outside normal working hours.
Required Skills and Qualifications
- Qualified in electronic servicing techniques, skills and practices to an ONC or equivalent level.
Desirable Skills and Qualifications
- Awareness of workplace safety & airworthiness standards and practices.
- HNC or equivalent in electronics servicing techniques.
- Awareness of electro/optical techniques and theory including infrared, CCD and lasers.
- Awareness of communications and digital recording techniques and theory.
- Experience with electronic equipment used in land, sea and air environments.
- Experience working in an electronic servicing workshop.
- Experience with lasers, CCD cameras, FLIR cameras, airborne electronic pods or equipment.
- Knowledge of military or aviation support environments.
- Computer literacy with Microsoft Office.
- Experience operating heavy lifting equipment and forklift trucks.
Security Clearance
Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export‑controlled material as defined by the role’s requirements.
Benefits
- Annual bonus – performance related.
- 25 days’ holiday with the option to buy an extra 5.
- Life assurance cover.
- Flexible working hours.
- Early finish on a Friday.
- Pension contribution.
- Ultra Select Benefits package including subsidised gym & retail, childcare vouchers, cycle‑to‑work schemes, etc.
Diversity, Equity & Inclusion Statement
Ultra I&C is an equal opportunity employer and values diversity and inclusivity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We support requests for flexible working arrangements wherever possible.
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