Clinical Healthcare Assistant

We are seeking motivated and compassionate Healthcare Assistants to join our Enhanced Access Primary Care Service on a contracted or bank basis. You will be part of a multidisciplinary team delivering safe, high-quality, patient-centred care during evenings and weekends. You will support patients referred via their GP practice under Primary Care Network (PCN) arrangements, contributing to accessible and responsive healthcare delivery in line with service requirements.

Responsibilities

• Deliver safe, effective, and patient-centred care in line with clinical governance standards.
• Support enhanced access appointments using clinical systems (e.g., EMIS), ensuring accurate documentation, coding, and record keeping (QOF, LCS, DES).
• Provide treatment room services within competency, which include phlebotomy, wound care, chronic disease support, health screening and promotion, infection prevention and control, and assisting with resuscitation and safeguarding procedures.
• Escalate changes in patient condition or complex cases appropriately to senior clinicians.
• Participate in MDT meetings, training, CPD, audits, and governance processes.
• Support health education and opportunistic health promotion.
• Assist with administrative duties, stock ordering, and clinical documentation.
• Contribute to service improvement and innovation initiatives.
• Mentor and support junior staff where appropriate.

Qualifications

• Minimum 2 years experience working as a HCA/HCSW in primary care.
• Phlebotomy skills (essential).
• Experience in wound care and chronic disease management.
• Understanding of safeguarding (Level 3 adults and children).
• Experience using clinical systems (EMIS desirable).
• Strong communication and teamwork skills.
• Ability to prioritise workload in a busy clinical environment.
• Commitment to patient-centred care and continuous professional development.
• Ability to work independently and escalat appropriately when required.

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