About the Role
We are currently seeking a motivated and enthusiastic individual to join our Road Logistics Customer Service team in Bristol. The team works specifically with large-scale strategic customer accounts from government agencies and the aerospace and defence industry. Working with our customers, other Kuehne+Nagel offices, overseas agents and service providers we ensure the successful transportation and delivery of our customers’ goods across the world.
How you create impact
Our 24-month Apprenticeship programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the Customer Service Level 3 Apprenticeship standard.
You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
Over the two years you’ll be learning how to:
- Efficiently process bookings from clients and overseas agents onto our system
- Liaise with all parties to organise the movement of goods, providing exceptional customer service
- Deal with any issues that arise during a shipment and ensure the customer/department is updated
- Understand an overview of customs requirements and procedures for transporting goods
- Monitor and maintain transport records, including tracking information and performance metrics
- Support new customer implementations
- Process sales and purchase invoices for the branch
- Attend customer off-site meetings
- Recognise and escalat operational finance issues
- Highlight areas of improvement and proactively make recommendations to line manager
- Manage workload against business & financial deadlines
- Collaborate with colleagues and participate in meetings and training sessions
What we would like you to bring
The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3–9 / A*-D including Maths & English.
Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills are important, and you will need the ability to multitask and be a self-starter.
Previous use of Microsoft Outlook and Excel is beneficial.
Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last three years.
This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. Any appointment will be strictly conditional upon and subject to the receipt of satisfactory results of these checks.
This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies.
What’s in it for you
We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. You will also receive attractive benefits and an Apprentice NUS discount card.
We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.
Key Information
- Apprenticeship Contract: Fixed Term 2 years
- Working hours: Monday – Friday 9:00 am – 5:15 pm
- Place of work: On-site in office
Who we are
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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