Second-Line IT Support Technician – Advanced Helpdesk

Hollybank Trustees Ltd in Shenstone is seeking a Second Line IT Support Technician to provide advanced technical support to users and resolve escalated incidents. The ideal candidate will have proven experience in IT support, strong knowledge of operating systems and troubleshooting skills, as well as excellent communication and organizational abilities.

This role involves resolving technical issues, documenting activities, and contributing to IT projects. Benefits include access to an EAP system, 24-hour GP access, and participation in a Green Car Scheme.

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