Control Room Officer

Control Room Officer

Location: Macclesfield, UK

Pay: £17.20 per hour

Hours: 42 per week, shift pattern DDNN 5 off DDNNN 4 off DDDNN

Grade: Site Based

Responsibilities

• Observe and document all unusual or unsafe activities, taking appropriate action as required
• Dispatch mobile or patrol officers to secure access areas and respond to service calls and emergencies
• Monitor the movements of security personnel to expedite service requests, emergency responses, and ensure employee safety
• Respond to system alarms and notify appropriate response resources following standard operating procedures
• Monitor media and other sources to gather and deliver relevant data to clients
• Maintain detailed records of activities during shifts
• Support the development and implementation of security policies and procedures to ensure compliance with company and industry standards, consistently meeting or exceeding customer expectations

Qualifications

• CCTV License
• Front Line SIA SG or DS License
• Previous control room experience
• Proficiency in Office 365
• Driving licence due to location of site
• Right to work in the UK, with a 5‑year checkable history
• Strong communication skills in English—both written and spoken

Benefits

• Dental plan – keeping your smile healthy
• Pension scheme – investing in your future
• Payroll ISA – tax‑efficient savings
• Additional benefits: discount programmes, health and wellbeing support, cycle to work scheme, free mortgage advice, and more

Additional Benefits

• STRIVE – Securitas Perks for retail and service discounts
• Dental Plans – cash‑back on dental costs
• HSF Health Plan – cash‑back on medical costs
• Cycle to Work – cost‑effective bike purchase options
• Specsavers – savings on eye tests and spectacles
• WeCare – 24/7 GP and mental health support
• Toothfairy – online dental guidance
• Pension Plan – employer contribution and tax relief
• Payroll ISA – savings account for long‑term goals
• Free Mortgage Advice
• Go & Live – financial wellbeing hub
• Death in Service Benefit – life assurance for permanent employees

Diversity & Inclusion

We are an inclusive employer and proud of our Level 2 Disability Confident status. We support equal opportunities through the Race at Work Charter, the Armed Forces Covenant, and employee networks. We celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE, and Black History Month.

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