Content Designer (m/f/d)

Location: London, England, United Kingdom; Warsaw, Masovian Voivodeship, Poland

Purpose

Make an impact by shaping the user experience for customers globally. As a Content Designer at Awin, you will collaborate closely with Designers, Product, and Engineering teams to deliver excellent user experiences through every phase of the product lifecycle.

Responsibilities and Qualifications

• Co‑lead human‑centred discovery with Product teams to identify user context and the right problem to solve.
• Act as the voice of the users by creating content that helps them navigate and find information in the simplest, smartest way possible.
• Collaborate with designers to map user journeys and processes, identifying key steps and pain points within the broader product and experience strategy.
• Work closely with other disciplines to choose appropriate content formats that integrate into designs and enhance user experience.
• Evaluate and optimise content layouts, exploring different ways to solve problems through design and content.
• Participate in critique and feedback sessions.
• Have experience as a UX Writer or Content Designer, with robust skills in writing and editing content in English.
• Understand user experience design principles and be able to create content that aligns with user needs and enhances overall satisfaction.
• Craft great micro‑copy and adapt content for localisation.
• Use research to gather information and insights about users and assess the effectiveness and performance of content solutions.
• Write in plain, user‑focused language, choosing the right format and making complex processes easy to understand.
• Develop and implement content strategies that support business objectives, ensuring consistency and coherence across various touch points.
• Have a good understanding of accessibility requirements and the ability to create content that works with common assistive technologies.

We welcome diverse team members, including people from all backgrounds, identities, and experiences, and we are committed to fostering an inclusive culture.

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