Front Desk Manager (Maternity Cover)

The Opportunity

At our 5-star lifestyle hotel, the front desk is more than a check‑in point—it’s the heartbeat of the guest experience. We’re looking for a confident, charismatic, and detail‑driven Front Desk Manager (Maternity Cover) to lead our front‑of‑house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.

Your Role

As Front Desk Manager (Maternity Cover), you’ll be the face of our guest journey and the leader behind the scenes. You’ll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations—day and night.

What You’ll Be Doing

• Lead and manage the front office team, including reception, bell, guest services, and night audit.
• Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
• Handle escalated guest concerns with professionalism, empathy, and swift resolution.
• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
• Train, coach, and develop team members to deliver service with personality and polish.
• Monitor performance, manage budgets, and uphold brand standards.

Benefits

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Eye care.
• Free legal & money advice.
• Counseling sessions.
• Hospital & death benefit plans.
• Cycle to work scheme.
• Wellbeing tips and fitness videos.
• Recipe ideas.
• Guidance on staying active and healthy living.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward & recognition.
• Free meals on duty.

Ideal Candidate

• Proven experience in a front office leadership role within a luxury or lifestyle hotel.
• A guest‑first mindset and a calm, confident approach to problem‑solving.
• Strong leadership, communication, and organisational skills.
• A flair for service, a love for people, and a drive for excellence.
• Flexibility to work shifts, weekends, and special events.

Location

Sanderson Hotel, St Martins Lane, London – part of Morgans Originals.

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