The Cumberland is a contemporary music‑themed hotel located between Oxford Street and Marble Arch, just yards from Hyde Park. The front desk manager will deliver a personalized and efficient guest experience that reflects the hotel’s modern style.
What You’ll Be Doing
Oversee daily front desk operations, assist with check‑in and check‑out, and create meaningful connections with guests. Support your team in managing busy periods, ensuring high‑quality service and quick resolution of guest queries. Foster a collaborative and inclusive environment where all team members feel valued and empowered.
What You’ll Bring
- Previous experience in a customer‑facing or fast‑paced hospitality role
- Genuine enthusiasm for creating exceptional guest experiences and a desire to continually learn and progress
- A warm, open personality with an empathetic, relatable approach to guest and team interactions
- Strong attention to detail and a commitment to ensuring every aspect of the guest experience is seamless
- Demonstrated ability to lead and inspire a team through hands‑on guidance and support
- The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
What You’ll Get In Return
In addition to competitive pay and commissions, you will benefit from a comprehensive support system designed to nurture your professional and personal growth.
Career Development & Growth
Our award‑winning Academy guides you through a tailored career pathway with the tools and development designed to unlock your unique potential.
Financial Well‑Being
- Wage Stream – receive your earnings before payday if needed
- Discounts & Perks – savings on thousands of retailers, dining, hotel stays, and more for you and close ones
- Refer a Friend – earn up to £1,000 when coworkers join our team
- Interest‑Free Loans – season ticket loans to ease commuting costs
Mental & Physical Well‑Being
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – free, confidential advice
- Be Well Platform – online fitness and wellness resources
- Gym discounts and Cycle‑to‑Work scheme
Recognition & Community
- ‘Wonderful People’ Awards – monthly, quarterly, and annual recognitions
- Social & Seasonal Events – inclusive celebrations
- People Council – a platform for every voice
- Paid Volunteering Days – give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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