Backstage Stylist (24 hours per week) – Covent Garden
London, England, United Kingdom , Permanent
The role
As a backstage stylist in store, you’re responsible for organising and managing back of house operations to support store teams to deliver an exceptional brand experience to our customers. The back of house/stockroom is the engine room of our store and a well run, organised environment is key to supporting the store to deliver a wow, showroom experience to our customers every single day.
You’ll be taking full ownership and accountability for the stock room area and product. Your day will be spent processing deliveries and you’ll be the first person in the store to see the new product lines as they arrive. You’ll support the teams with shop floor replenishment, developing an understanding of what your customer wants. You’ll also support our allsaints.com customer by picking and packing orders for our digital orders.
You will work closely with your management team, supporting the store in reaching its targets and helping them to deliver an exceptional customer experience.
What will I be doing?
- Our stores are busy and the majority of your time will be spent back of house. Your day will be varied, fast-paced and most importantly, fun!
- Stock replenishment, deliveries and customer product requests are essential to a successful day and it will be up to you to ensure this is done efficiently and with pace
- Picking and packing orders for our digital customer orders will be in high demand during our busiest periods and it will be up to you to get our orders readied, quality checked and shipped within a small window of time
- You will support our cash desks with replenishment of essential stationary and may be asked to support gift wrapping
- You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
- You will have great product knowledge and the ability to step “on-stage” to style and serve our customers as needed
- You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
- Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
What skills do I need?
- Friendly and approachable, you’ll be constantly interacting with team members, delivery and collection teams and our customers
- Awareness and knowledge of our brand, our style and our brand values – you’ll support and influence your peers and customers alike
- Driven with a can-do attitude – the stockroom is the engine room of all our stores and you’ll be consistently busy
- Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
- Tech savvy ; you’ll be processing our digital orders, store deliveries and customer product request using our in-store digital tools
- Excellent attention to detail
- Confident and articulate
- You have strong organisational skills, creating an organised back of house environment for both you and the wider store team
- You aim high, setting yourself targets and deadlines to work towards. You have a winning mentality and you love to work at pace.
- You have an interest in the wider store and all of its operations, customer and team members. You know what the customers want and how to support the store to deliver this and more
- Honest, friendly and collaborative – you live by our brand values
- Dedication to the success of the store and brand
About the location
Our standalone store in Covent Garden, London has been open since 2005 and usually trades from 10:00am – 19:00pm (subject to seasonal change). Our team here enjoys collaborating together to offer the best service to our customers. Our store is split across two levels so we definitely manage to get our steps in each day!Store Location . Located in TFL zone one and approximately a five minute journey from Covent Garden station.
Benefits
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- Potential to earn more from our team commission scheme
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- Up to 2 years service 33 days (25 days + bank holidays)
- Over 2 years service 36 days (28 days + bank holidays)
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
Equal Opportunity
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
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