Boutique Assistant – Selfridges

How will you make an impact?

As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting time, and ensuring that they are taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participate in daily boutique operations.

What will be your mission?

Client welcoming and waiting time management

• Upholds the Cartier image by always maintaining a professional demeanour
• Provides a consistent excellent client experience by offering the highest degree of courtesy and professionalism
• Welcomes and greets the client upon arrival in the boutique and/or boutique area
• Manages client waiting times, directs the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant)
• Provides information and storytelling about the Maison and the boutique
• Ensures the client flow is smooth within the boutique

Sales assistance

• Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
• Handles gift wrapping and management of the packaging area
• Accompanies the clients to the door upon departure
• Assists with Care Service duties (bringing pieces, etc.) without handling payments

Daily boutique operations

• Ensures that the overall boutique environment is impeccable
• Respects all group, Maison and boutique policies, procedures and guidelines
• Supports with stock inventories, price labelling
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines
• Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)

How will you experience success with us?

• Experience in a client service role (within the luxury industry preferred)
• Excellent communication and interpersonal skills
• Ability to take initiatives and be adaptable
• Strong team player
• Fluent in English (additional languages are a plus)

What do we offer?

We are proud to employ talents from diverse backgrounds, experiences, and identities. We work towards creating a workforce that represents the diversity of our clients and communities, and we celebrate an inclusive workplace that empowers creativity and knowledge to deliver excellence.

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