Patient Safety Support Officer
The closing date is 02 June 2026
An exciting opportunity has arisen for a Patient Safety Support Officer to join our Patient safety team!
The aim of this role is to assist in supporting the Trust’s patient safety assurance process and in use of the Incident Management system, providing advice and assistance to staff across all Trust sites.
The position involves working with all aspects of the system including quality checking incidents, trend analysis, and system configuration.
The role will act as first point of contact for system enquiries and support the provision of a professional, effective and efficient service for the system users.
The successful applicant will be required to travel between Whiston Hospital and Southport Hospital sites.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
- Review and give final approval to incidents in Incident management System and ensure they do not contain any patient identifiable data or information.
- Liaise with managers / investigators for updates and amendments if there are insufficient or conflicting information or missing data and elevate incidents resulting in serious harm or which could be potential Never Events.
- Maintain oversight of the safety team email inbox, providing advice and guidance, answering any queries and ensuring appropriate action or escalation is taken.
- Support system users by creating and amending access to the system and setting and managing security levels for all users.
- Maintain the Patient Safety inbox and liaise with other Trusts and the ICB on internally and externally reported incidents and ensure the Interface Incident spreadsheet is populated and updated and feedback is sent.
Job responsibilities
- Gain understanding of the system configuration and administration settings to implement necessary changes.
- Create reports and dashboards or run searches within incident management system for information gathering and trend monitoring.
- Raise and allocate incidents for SJR reporting in line with the Learning from Deaths programme and offer administrative support to Trust Mortality Surveillance processes.
- Update the investigation spreadsheet using information from the nationwide database when required.
- Input and assign actions relating to serious incidents and add lessons learned codes from finally approved investigation reports.
- Be willing to undertake training for specific and generalised processes within incident management system configuration as and when required to support the team.
- Provide support to the Patient Safety Team Manager with patient safety related reports and data analysis.
Professional Responsibilities
- Adhere to standards identified within the NHS Professional Codes of Conduct.
- Maintain and develop professional knowledge and expertise in line with the needs of the role and Trust requirements.
- To maintain compliance with statutory and mandatory training as require in role.
- Participate in personal objective setting, supervision and appraisals including the creation and implementation of a personal development plan to enable successful performance in role.
Person Specification
Qualifications
- European Computer Driving Licence (ECDL) or equivalent experience
Knowledge & Experience
- Significant experience working in an administrative role
- Significant working knowledge of Microsoft Office packages
- Experience of working in the NHS
- Experience of working in a support environment
- Experience of Integrated Risk Management system e.g. Inphase/Datix
Skills
- Ability to analyse data and provide written reports
- Effective IT skills in word processing and spreadsheets
- Excellent interpersonal & oral communication skills
- Ability to manage time and priorities effectively
- Ability to manage work autonomously
Other
- Motivated individual, committed to personal & professional development
- Willing to learn new skills and undertake training for the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
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