Service and Selling Coach

About the role

As a Service & Selling Coach in one of our John Lewis shops, you’ll be helping to deliver a real difference to our customers through service they wouldn’t find anywhere else. You’ll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.

Key Responsibilities

• Conduct engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
• Provide Partners with constructive feedback to help their personal development.
• Be creative in how you deliver training to cater for different learning styles.
• Plan and deliver inductions for new Partners.
• Deliver and support technical training needed while working on the shopfloor (for example: headsets, devices, apps, new learning platforms, etc.).
• Stay up to date with your own learning and development so you can champion the very best service associated with the John Lewis brand.

Essential skills/experience you’ll need

• Confident in delivering coaching and training in different styles including as a group or individually and giving peer‑to‑peer feedback.
• Good computer skills enabling you to facilitate and produce training on different systems.
• Great customer service skills.
• Experience of working in a customer‑facing selling/retail environment.
• Ability to plan and prioritise own time and workload.

Desirable skills/experience you may have

• Previous experience working as part of a team.
• Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
• Stakeholder management to build relationships with colleagues and subject matter experts.

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