Casual Family Support Worker (Visits Centre Assistant) – HMP Nottingham
Join us as a Casual Family Support Worker at HMP Nottingham, where you will play an important role in supporting families visiting their loved ones in prison.
Key Responsibilities
- Help create a welcoming and supportive environment for adults and children in the visitor centre.
- Offer information and guidance to visitors and organise activities for children.
- Ensure refreshments are available and the visit is as positive and stress‑free as possible.
- Support families during challenging times, handling situations calmly and sensitively using experience of working with people facing difficulties.
- Work closely with colleagues and partner agencies, ensuring safeguarding and child protection procedures are followed at all times.
- Provide input to continue improving family support services.
Qualifications and Experience
- Prior experience working with adults and children who face difficulties or have complex needs.
- Ability to remain calm and sensitive to families in a stressful environment.
- Knowledge of and experience with safeguarding and child protection procedures.
- Must satisfy the following pre‑employment checks: 6‑month probation, verification of identity, right to work in the UK, satisfactory references covering a 3‑year period, declaration of any unspent criminal convictions, Prison Vetting, Disclosure and Barring Service check, and, where applicable, assessment of bankruptcy or County Court Judgements.
Benefits
Pact offers a range of benefits:
- Free advice, information and counselling service.
- Contributory pension.
- Corporate eye care scheme.
- Cycle to work scheme.
- Generous holiday entitlement.
- Life assurance.
- Season ticket loan.
- Employee Assistance Programme (EAP) scheme.
Hours and Salary
Salary: £12.71 per hour.
Hours: Shifts include weekday and weekend working, as and when required.
Equal Opportunity Statement
Pact is an equal opportunity employer and welcomes all applications, including those with a criminal conviction (appointment to post is subject to a risk assessment). The post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
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