About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).
Four Seasons Hotel London at Tower Bridge
This role requires a visible, people focused leader who is equally comfortable setting business strategy and being present on the floor.
Reporting directly to the General Manager and working closely with the Planning Committee, you will continue to shape the Food and Beverage identity of the hotel while ensuring alignment with Four Seasons brand standards and long-term business objectives.
Responsibilities
- Provide strategic leadership and direction for all Food and Beverage and Culinary operations across the hotel
- Lead, mentor, and develop a large leadership team including senior operational and culinary leaders
- Champion a culture of excellence, collaboration, and service rooted in Four Seasons values
- Drive commercial performance across all outlets, banqueting, and total Food and Beverage revenue streams
- Ensure consistent delivery of exceptional guest experience and brand standards
- Partner closely with Culinary leadership on concept development, quality, and innovation
- Oversee budgeting, forecasting, cost control, and profitability targets
- Work collaboratively with Sales, Marketing, Rooms, and Events teams to maximize opportunities
- Ensure compliance with all health, safety, licensing, and regulatory requirements
- Act as a senior ambassador for the hotel across internal and external stakeholders
Qualifications
- Significant senior leadership experience within luxury hospitality Food and Beverage operations
- Proven experience overseeing complex, multi-outlet operations including high-volume banqueting and culinary teams
- A strong people leader with a track record of developing and inspiring high-performing teams
- Commercially astute with the ability to balance creativity, quality, and financial performance
- Deep understanding of luxury service standards and guest expectations
- Confident operating at Executive Committee level with strong stakeholder management skills
- A calm, credible, and visible leadership presence
- Experience within Four Seasons or similar luxury brands is highly desirable
Benefits
- Highly competitive remuneration package, with an Annual Incentive Plan bonus
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service
- Private medical insurance for you and your family through Bupa from Day 1
- Dental coverage for you and your family included within the medical plan
- Life assurance up to eight times your basic salary
- Full annual health assessment covered
- Employer pension contribution of 10%
- Full access to the in-house Fitness Centre, including specialist equipment
- Annual spa allowance of 12 hours of treatments per year and a 25 percent discount on spa retail products
- Personal, complimentary use of our Food and Beverage outlets for up to 4 people
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