Workplace Assistant

Location: 8 Salisbury Square House, London, EC4Y 8AP

To provide administrative and front of house support duties in accordance with company policies & procedures, and in keeping with Account Management requirements. Assist in the achievement of the Key Performance Indicators and operational targets for the site and perform duties with integrity & diligence in a professional manner.

Responsibilities

• Receive, inform, and guide visitors including co-ordination with Gartner employees. Coordinate and distribute refreshments where applicable.
• Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation in supervised area
• Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery within managed area.
• Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance.
• Ensure appropriate follow-up with customers
• Read and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the Gartner satisfaction surveys.
• Maintain conference room booking schedules to maximize efficient use of space, using initiative to assist associates the best we can to accommodate all meeting room requests
• Responsible for maintaining all contacts list including 3rd party service providers / contractors.
• Responsible for management, maintenance, and upkeep of the office and reception areas ensuring it is always presentable.
• Aid in general administrative activities and any other duties as assigned by Senior Facilities Management team including travel requests & booking arrangements
• Assist in mailroom and associated functions including assistance to mail service and couriers.
• Participate as a key team member in responses to emergency situations.
• Assist with arranging of “cover” during periods of annual leave.
• Coordinate and assist Gartner with local office events.
• Assist in performing other duties.
• Carry out Site Inspections
• Covering the Egham site during holiday & sick leave
• Carrying out room set-ups to large conference rooms

Qualifications

• Sound inter-personal / communications skills.
• Need be a team player with Gartner-facing capabilities, enthusiasm, and willingness to learn / take responsibility.
• Strong PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions

Environment

• Environmental conditions will be based on the job being performed and work will take place in an office setting.

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