Front of House Leader
Full Time 35 hours per week
This role is located in 35 – 37 Kings Road, London SW3 4NB, UK.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; they roll up their sleeves on the coffee machine (with training, of course) or immerse themselves in the figures and spreadsheets. A people person with a passion for helping their shop and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am
- 28 days annual leave (pro‑rata if you’re part‑time)
- Pension scheme
- Life assurance: 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (50% off food & 5 free barista‑made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfortable free shoes to wear on shift
We also offer
- Individual ways to grow – opportunities for learning, fully funded professional qualifications (apprenticeships Level 3), and internal transfer opportunities.
- Diversity and belonging – everyone is welcome, we want you to feel confident and valued.
- Pace and variety – fast paced work with lots of variety, building a diverse skill set.
- Community and purpose – making a difference through The Pret Foundation (tackling homelessness, reducing food waste, etc.).
Our values
- Happy teams, happy customers
- Amazing standards every day
- Never standing still
- Doing the right thing
The interview journey
- Initial phone screening and 60‑minute shop‑based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
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