Join our rapidly growing team as a Modern Work Senior Technician, supporting Microsoft 365, Windows 11 and other Microsoft cloud systems in a hybrid role for our customers throughout the UK and beyond.
We provide a challenging environment for ambitious Technicians with many opportunities to develop your skills and progress your career in IT.
Your role will to provide end-user support our customers’ Microsoft 365-based systems as a part of our helpdesk team. You will need to be skilled in analysing problems and supporting issues, providing diagnosis and solutions.
Whilst the first few months will be on-premises at our offices in Cambridge, most of our team take advantage of our hybrid option and work around 2-3 days from home per week.
- End-user support of Microsoft 365
- End-user support of Microsoft Windows 11
- Excellent telephone and email communication
- Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
- Ability to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts from time-to-time
- Ability to be on-call on evenings and/or weekends as part of a team rota (additional pay applies)
Experience required
Minimum of 2 years’ experience in first/second/third-line support within an MSP or other high-paced helpdesk environment.
Apply for this role
To apply for this role please complete our application form and we’ll be in touch as soon as possible.
As we provide our customers with security-related services, all of our staff are required to pass a BS7858 security screening, both before starting employment and on an annual basis thereafter.
We only run these checks once you have accepted a job offer with us.
The Investors in People standard is all about recognising that the team is the heart of our business. Irrespective of the technology used or the challenges faced, we work together as one to deliver for our customers and make this a great place to work.
Start date ASAP Remuneration £34,300 + benefits
- Profit share and annual performance bonuses (typically 10-15% base annually)
- 20 paid holiday days per year plus Bank Holidays, with the option to purchase up to 20 more days via our Flexible Leave scheme
- 6 paid sick days per year
- Flexible working from home, typically up to three days/week
- 12 paid training days per year on a certified Microsoft syllabus
- Death in service insurance (3 x annual salary as lump sum to estate)
- Four weeks full pay, four weeks half pay parental leave for biological parents of new-borns or adoptive parents of children under the age of two
- Free unlimited electric vehicle charging at the office in Quy
- Access to the Octopus EV company car scheme for significant savings on leasing an electric vehicle
- Access to trade pricing for personal purchases of computer hardware and software
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