Global Service Desk Trainer – Hybrid Work & Learning Leader

A&O Shearman is looking for a Service Desk Trainer to join their IT team in Belfast. The successful candidate will be responsible for designing and delivering training programs that enhance the Global Service Desk capability, ensuring an exceptional user experience.

Key responsibilities include creating training materials, managing the training framework, and collaborating with stakeholders. The role requires 5+ years of IT experience, especially within a Service Desk or IT Operations role, and strong skills in ITIL and training methodologies.

A&O Shearman offers a broad range of benefits, including a hybrid working model and comprehensive health services.

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