Xpress Centres is fast-growing company with ambitious growth plans.
We are part of a multi-faceted high-growth Banbury based company DAC Holdings with a strong reputation for delivering best-in-class solutions on a global scale http://www.dacholdings.co.uk
We are a team which prides itself on putting our customers first. You could really make a difference to our team and business and play a huge part in the exciting growth plans of our company… are you up for the challenge?
The opportunity:
An exciting opportunity to take up a position as a Multi skilled Repair technician at our Xpress Centre.
You will be working on your own and carrying out repairs on vehicles with body work damage
Completing vehicle repairs to the highest quality in the same day, one day key to key.
This is a perfect opportunity for someone who is confident in their ability, is capable of MET to the level of fitting a new door, is competent with flatliner / Miracle pull systems, and can refinish to a high quality of workmanship
This is a fantastic opportunity for someone looking to progress their career in a fast-moving forward-thinking company.
Job Description
The Role:
- Key responsibility to complete repairs from start to finish in time sensitive environment to the highest quality.
- To be able to inspect a vehicle for damage appraisal, clearly identify what the damage is, what new parts are required and liaise with our central hub on the repair details
- To have their own hand tools to complete MET to the level of door replacement, Bumper removal / refit, trim removal and all associated fittings
- To be confident using Flatliner / Miracle pull equipment and covering larger repairs
- To be able to follow process and cover all aspects of refinish, this would include 3 stage systems
- Process damage vehicles on the internal body shop IT systems.
- Maintain the cleanliness of the Xpress Centre.
- Process deposit payments for pre-booked orders.
- Manage of the customer relationship through the full order cycle.
- To be able to manage time and plan the work schedule within the given day
- To be able to manage stock and a reordering process to maintain product supply
- Manage effective relationships with customers, colleagues and various other stakeholders internally and externally of the business.
- Work from other centres if required
- Build relationship with work providers in the local area to support the proposition.
The ideal person:
You will be able to:
Work to deadlines and deliver quality workmanship every time
Lives within an hour of their dedicated centre
Work on your own and manage your own time.
Work effectively with the day shift
Ability to think for yourself and problem solve
Communicate effectivity with the contact Centre.
Have your own toolbox with a selection of comprehensive hand tooling.
Mange you own consumable stock levels
Demonstrate & manage replacement parts
Be innovative and creative, think of new ideas and innovation to ensure we continue to deliver an industry-leading service.
Work accurately and efficiently.
Adapt and change to new business & working procedures
Understand the importance of looking after our customers.
Constantly deliver a high level of customer service that exceeds our customers’ expectations.
Qualifications
You will have experience of:
Proven and current body shop experience
Including repair technician experience in MET- Plastic Repairs- Metal panel and paint refinishing
Working with and using hand held PDA/ Tablet devices
Understanding of BSI 10125 or Body shop work procedures
Exceeding customers’ expectations and providing great customer service every time
Communicating to different customers and stakeholders.
Using Microsoft Office; (Outlook, Word, Excel) and CRM systems
You will also
Have a full Clean UK driving license – essential
Preferred a current qualification in ATA Senior Cosmetic Repair or NVQ equivalent- essential
Be able to provide two years references, right to work in the UK, proof of address and able to pass a Basic DBS Check in line with our industry compliance requirements.
Additional Information
The package:
Competitive Starting salary and OTE
– Basic salary package up to £35,640– Performance related bonus £45,000 OTE– 23 days holiday (3 reserved for Christmas shutdown)– £2,000 loyalty bonus (after 2 years service)– Additional days holiday (for every 5 years service)– 30% staff discount on vehicle repairs– 30% staff discounts on luxury villa holidays– Cycle to work scheme
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