Voice & Data Technician FTC
Application Deadline: 25 May 2026
Department: Operations
Employment Type: Fixed Term Contract
Location: St Helier, Jersey
Description
This opportunity stepping into a Voice and Data Technician role within the Engineering team, supporting a period of absence while playing a key part in keeping our networks running smoothly on 6 month fixed-term contract.
You will deliver ongoing technical support for voice and data services across Consumer, Enterprise and International customers, contributing to telco grade solutions that sit at the heart of our business. In this role, you will manage and resolve Voice related cases and incidents linked to both planned and remedial activities, ensuring service levels are met and customers remain connected. The work will stretch your technical capability, strengthen your problem‑solving skills and build confidence as you handle real world network challenges with visible impact.
Beyond the technical experience, this role offers personal and professional growth. You will be trusted to support our strategic goal of excellent network performance and customer service, gaining credibility, resilience and a strong sense of achievement. It is a valuable opportunity to grow your skills, broaden your experience and take a meaningful step forward in your career.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.
Key Responsibilities
- Deliver Tier 2 remote and onsite Field engineering support, including provision, testing, maintenance and fault resolution across voice and data services
- Support one or more technology areas, including IP/MPLS networks, fixed and mobile voice, SRE platforms, Enterprise and Consumer solutions, or International services (IoT, Messaging, FPS)
- Take ownership of network Cases and Incidents, prioritising work to meet agreed SLAs and OLAs
- Manage incidents end to end, providing clear communication, updates, escalation and resolution
- Act as a technical escalation point, contributing expertise to Major Incidents impacting customers
- Provide guidance, mentoring and support to Tier 1, Service Desk, NOC and front office teams
- Analyse networks and solutions to recommend improvements, fixes and service enhancements
- De‑escalate issues where appropriate, returning cases to Tier 0 or Tier 1 with clear outcomes
- Work collaboratively with internal teams and external partners to resolve technical issues
- Support continual service improvement and proactive maintenance, helping prevent issues before they impact customers
- Take part within our Enterprise Engineering retainer scheme
Skills, Knowledge and Expertise
- Broad knowledge of telecoms network solutions (e.g. IP, FMC, RAN) with the ability to build deeper expertise
- Good understanding of JT’s network technologies and service portfolio
- Good understanding in Voice technologies supported and productised by JT.
- Strong analytical, problem‑solving and process‑driven mindset.
- Ability to work independently and as part of a group.
- Clear, confident communication skills with the ability to engage both technical and non‑technical stakeholders
- Experience producing clear technical documentation, training and project support materials
- Willingness and ability to support company accreditations with key suppliers
- Valid UK or Channel Islands driving licence is a must.
Benefits
- 24 days holiday
- Out of hours allowance
- Health & Dental Insurance
- Pension Scheme
- Bonus Scheme
- Fully discounted staff services or cash allowance in lieu
- Professional Development
- Recharge Days
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.
Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
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