Salary
Starting Salary at £40,243 per annum, with future progression opportunities to £42,811 plus Essential Car User entitlement of £4,548.48 per annum.
Shift Hours
Permanent; Full time, 37 hours a week, Monday – Friday.
Location
Agile Hybrid Homeworking (office base Norwich – City Centre)
About the role
We have an exciting opportunity for a Local Delivery Neighbourhood Manager to join our City Centre Hub. This role plays a vital role in leading and managing our frontline team primarily focussing on neighbourhood services, tenancy management and tenant involvement services, but working closely with all other functions provided in the area.
Responsibilities
- Supporting and working closely with the Local Delivery Manager to ensure that your team delivers its functions at or above agreed performance targets.
- Working with other teams and areas of the business to deliver excellent service and support to each other along with our customers.
- Responsible for carrying out the allocation and management of our homes within a specified area of the City Centre Hub, including dealing with Anti‑Social Behaviour, tenancy management and safeguarding responsibilities of a Neighbourhood Officer.
About You
The successful candidate will be enthusiastic, organised and proactive with at least 2 years’ experience in a managerial role (including functional management) in a similar capacity, or a willingness to learn. Experience of working within housing management in the Social Housing sector is essential, along with the ability to form strong networks with colleagues and peers and excellent communication skills. The candidate must be fully competent with Microsoft packages and consider themselves a digital champion.
A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
Benefits
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
Company
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk. We believe that everyone deserves a home that meets their needs; we offer a caring, effective and high‑quality service that is fair to everyone.
Important Information
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.
Application
As we are recruiting for two roles, on your application please state which area you would prefer to work in.
Contact for full details or questions regarding this role or any other vacancies – call 01603 750109 or email recruitment@broadlandgroup.org.
Closing date: Midnight on Tuesday 02 June 2026
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