Front of House Leader – Birmingham, Newhall Street

Front of House Leader

Full time 35 hours per week

Location: Phoenix House, 1-3 Newhall Street, Birmingham B3 3NH GBR

What We’re Looking For

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are in‑shop champions, coaching and mentoring their teams. They protect the standards and spirits high, keeping teams and customers happy. When the shop gets busy, they lead and support the crew, setting high standards and maintaining great energy.

About You

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
• Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

We offer

• Hourly rate is £15.10 (inclusive of mystery shopper bonus)
• After initial training, earn an extra £5 per hour for any shift started between 3‑5am
• 28 days annual leave (pro‑rate if you’re part‑time)
• Pension scheme
• Life Assurance at 3x annual salary & virtual GP
• Healthcare cash plan
• Free food and drink while you’re working
• Club Pret Membership (giving you 50% off food and 5 free barista‑made drinks a day)
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Marketplace discounts on shopping, travel, fitness, dining, tech and more
• Flexible working hours, meaning you have the time to do what’s important to you
• Comfy free shoes to wear on shift

We also offer

• Individual ways to grow – learning opportunities, fully funded professional qualifications (apprenticeships Level 3 and internal transfer opportunities)
• Diversity and belonging – everyone is welcome, we value who you are and help you feel you belong
• Pace and variety – our work is fast‑paced with lots of variety, building a diverse skill set and learning a lot
• Community and purpose – proud to make a difference through The Pret Foundation, tackling homelessness, reducing food waste and creating positive change for people and communities

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

The interview journey

• Every interview process at Pret begins with the same two stages. Initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team.
• Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.

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