Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market.
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
What Were Looking For
Mechanical engineering background (HNC/HND, apprenticeship or equivalent)Strong understanding of engineering principles and how systems operateTechnically curious, with a structured approach to problem solvingConfident communicator, able to translate technical detail into clear solutionsHighly organised with strong attention to detailCommercial awareness or interest in developing in this area
The Opportunity
This is a rare opportunity to join a globally recognised, premium engineering solutions provider operating across high-spec, safety-critical industries.Following a strategic investment in its UK operation, the business is strengthening its technical capability creating an opportunity for a technically strong individual to step into a customer-facing, solution-led engineering role.Youll be positioned at the heart of the customer journey, working on technically interesting applications and directly influencing the solutions delivered.
The Role
You will act as the first point of contact for technical enquiries, taking ownership of incoming customer requirements – from initial triage and technical assessment through to solution definition and quotation. The focus is on quality of engagement, technical accuracy, and providing consultative, solution-led support across a varied and complex product range.Youll work closely with internal teams and field sales, ensuring customer needs are understood and translated into the right engineering outcomes .
Key Responsibilities
Technical Enquiry ManagementTriage and assess incoming technical enquiries, ensuring accurate prioritisationConduct first-line technical evaluation of customer requirementsDetermine the most appropriate solution pathway based on application needs
Solution Development & QuotationDevelop technically robust, customer-focused quotationsValidate technical specifications, configurations and application detailsEnsure all outputs align with engineering standards and best practice
Customer & Stakeholder SupportProvide clear, solution-focused technical guidance to customers and internal teamsSupport field sales with technical input on opportunities and projectsAct as a key point of contact for technical queries across the business
Commercial AwarenessIdentify upsell and cross-sell opportunities from inbound demandAnalyse customer requirements and purchasing patterns to add valueContribute to overall sales performance through a solution-led approach
Problem Solving & Continuous ImprovementSupport resolution of complex technical challengesWork with engineering and specialist teams where requiredContribute to improving technical processes, tools and ways of working
Cross-Functional CollaborationWork closely with Customer Excellence, Internal Sales and Engineering teamsSupport Fabrication, Assembly and Build requirements where neededContribute to team-wide support during peak demand or resource gaps
Why This Role?Move into a consultative, customer-facing engineering positionWork with high-quality, precision-engineered systems and componentsExposure to a wide variety of technical applications and industriesClear progression into senior technical, project or commercial rolesJoin a business investing in capability, quality and long-term growth
This role is ideal for an engineer looking to move beyond purely technical work into a more commercially aware, customer-focused role without losing technical depth. xcswzye
Due to high application volumes, only shortlisted candidates will be contacted – but we genuinely review, appreciate and value every application and wish you the very best in your search….