IT Support Technician
Ref: 160533
Salary: £30,438 to £32,292 per annum
Hours: 37 hours per week
Location: Wakefield College
We have an exciting opportunity for an IT Support Technician to join our fantastic IT Services team at the Heart of Yorkshire Education Group.
In this hands‑on role, you will help staff and students get the most from their technology – resolving day‑to‑day issues, setting up and maintaining equipment, and keeping our services running smoothly. You will work in a modern Microsoft 365 and Windows 11 environment, with the backing of experienced colleagues who will support you to build confidence and grow your skills.
Responsibilities
- Provide first‑line support by picking up helpdesk requests and working through them promptly, helping to minimise disruption for staff and students.
- Build, configure and deploy PCs, laptops, tablets, phones and peripheral devices, following internal processes and security standards.
- Keep IT equipment in great shape through routine checks, troubleshooting issues, and swapping parts where needed.
Qualifications
- Hold GCSEs in English and Maths A*-C/9-4 or equivalent.
- Hold a Level 3 or higher ICT qualification, or have equivalent experience.
- Has a foundation of IT knowledge, gained through formal learning or equivalent practical learning.
For more details about the role and what we’re looking for, please refer to the attached Job Description.
Benefits
- Generous Annual Leave (30 days + bank holidays + 5 College closure days)
- Personal and Professional Development opportunities
- Generous Contributory Pension Scheme
- Discounted Metro Card Scheme
- Cycle to Work Scheme
- Access to employee assistance programme
- Reduced price personal gym membership
- Access to a wide range of high street discounts (retail, supermarkets and restaurants)
- Annual Staff Recognition Awards
Closing date: 31st May 2026
Interview date: 11th & 12th June 2026
Direct applicants only – no agency CVs
The Heart of Yorkshire Education Group is committed to safeguarding the welfare of all students and this post will be subject to pre‑employment vetting in accordance with Keeping Children Safe in Education, this includes an Enhanced Disclosure from the DBS. Sight of evidence of all essential qualifications as outlined in the Person Specification must also be provided.
All posts within the Group are exempt from the provisions of the Rehabilitation of Offenders Act 1974. This means that applicants are not entitled to withhold information about any convictions that are not “Protected” which for other purposes are “spent” under the provisions of the act.
If you are currently living overseas or have lived / worked overseas in the last five years please be aware that you will be required to provide an overseas criminal record check from the country/countries you have worked / resided in if you are the preferred candidate for the post. Further details of how to obtain the additional check are available: Criminal records checks for overseas applicants – GOV.UK (www.gov.uk).
We are proud to be awarded the Investors in Diversity Silver accreditation by the National Centre for Diversity, for our successful implementation of FREDIE (Fairness, Respect, Equality, Diversity, Inclusion & Engagement). We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all.
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