Key Responsibilities Acting as the first point of contact for patients, both in person and over the phone.
Managing high volumes of telephone inquiries efficiently and professionally.
Booking appointments and processing administrative requests using clinical software (Vision/EMIS). Triaging patient inquiries, directing them to the appropriate healthcare professional or service.
Handling medical terminology confidently when responding to patient requests.
Communicating effectively with colleagues, medical professionals, and attached staff to ensure seamless practice operations.
Maintaining confidentiality and adhering to data protection guidelines at all times.
Supporting the administrative needs of the practice with accuracy and attention to detail.
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