Baggage Services Agent – Lost & Found – Second European or Korean Language Required

Baggage Services Agent – Lost & Found – Second European or Korean Language Required

London Heathrow Airport

We are recruiting professional and enthusiastic Baggage Service Agents to join our busy and dynamic team.

Baggage Service Agent Duties

• Perform all baggage tracing and reconciliation activities on shift.
• Liaise with relevant customer airlines and passengers in a timely manner.
• Handle passenger claims efficiently, timely and customer‑focused, aligning with customer airline policy.
• Assist with handling passengers and their baggage relating to operational service delivery and delay recovery in case of flight disruptions.
• Apply problem‑solving and time‑management skills and maintain professionalism in all communications.

Baggage Service Agent Requirements

• 5‑year checkable employment/education history.
• Complete UK DBS (criminal record check) and overseas criminal record check if applicable.
• Prepared to work rotating shift patterns (early and late) over a 7‑day week.
• Ability to start work from 0500hrs for early shifts and finish at 2230hrs for late shifts.
• Exemplary customer service skills and a professional attitude.
• Public‑facing customer service experience, preferably within a challenging environment.
• Fluent in a second European or Korean language.

Documents Required

• Proof of right to work in the UK (passport and/or relevant Home Office documents – travel documents not accepted).
• Proof of NI number (recent payslip or P60).
• HMRC 5‑year employment history letter (from HMRC website or app).

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