Beauty Consultant, Harrods London

Overview

Are you an Arabic speaker who has a passion for luxury skincare, then La Prairie might be of interest to you. As full-time Beauty Consultant working at the La Prairie counter at Harrods, you will be our brand Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service you will build meaningful and long-lasting relationships with our discerning client all while creating carefully curated experiences through consultations and events.

Responsibilities

• Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
• Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc.
• Ensure retail excellence is performed at all times, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale.
• Create a deep connection with the client to understand their needs, build trust and long-lasting relationship.
• Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times.
• Maintain the relationship through engaging the Client through La Prairie Clienteling tools and systems.
• Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client.

Qualifications

• Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients.
• Strong retail experience.
• Real passion for beauty and skincare.
• Affinity for luxury, always striving for excellence.
• Strong business acumen to drive sales and go beyond business objectives.
• Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service.
• Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
• Arabic speaker is essential.
• NVQ Certification is desired.

In return, La Prairie offers

• A competitive salary and discretionary commission scheme
• 33 holiday days (including bank holidays)
• Generous product allocation & discount
• Long Service Awards starting with 3 years service
• A free product to try every time there is a new launch
• Contributory pension scheme – 5% employer contribution
• Employee referral bonuses
• A range of opportunities to develop and grow personally and professionally
• Annual performance reviews so you know your La Prairie career is going in the right direction

Reports to: Business Manager

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