In a nutshell, this role supports the delivery of IT services to over 950+ users across nine offices in a busy professional services environment. You’ll play a key part in providing a responsive, customer‑focused IT service, while also helping to maintain and develop the firm’s IT systems and infrastructure.
The role is office‑based across Exeter (3 days per week) and Torquay (1 day per week), with the remainder of your time home working. As regular travel between offices is required, a full UK driving licence and access to a vehicle is essential. Expenses will be paid when travelling outside your contracted office of Exeter.
What you’ll be doing day to day
- Providing first‑line IT desktop support to colleagues, both remotely and face to face
- Assisting with user administration, including setting up and maintaining accounts
- Building, configuring and maintaining end‑user hardware
- Carrying out general IT administration, including asset tracking, licensing, purchasing and maintaining records
About you
- Friendly, confident, and approachable, with a strong customer‑focused mindset
- Clear and professional communicator, both verbally and in writing
- Well organised, with a good eye for detail when working with systems and data
- Broad interest in IT with solid troubleshooting skills
- An understanding of the importance of security and confidentiality in a professional services environment
- Experience or interest in areas such as Microsoft 365, Windows 11, Microsoft Teams, Citrix, document management systems, business applications and iOS mobile device support would be beneficial
- Full UK driving licence and access to a car
Your core benefits
Financial wellbeing
- Group personal pension to help you build your future savings through employer and employee contributions
- Group life assurance providing cover up to four times your basic annual salary
- Group income protection available after six months’ service
- Health cash plan giving money back on everyday health costs, with free cover for up to four dependent children (up to age 24 in full‑time education) and the option to add a partner or spouse
Mental wellbeing
- Counselling and emotional support for you and your immediate family
- Virtual GP and second opinion services for you and your immediate family
- Access to trained Mental Health First Aiders for confidential, peer to peer support
Physical wellbeing
- Cycle to work scheme, with the option to purchase a bike and accessories up to £4,000*
- Discounted membership at gyms, pools and studios across the UK
- Digital health and wellbeing tools available through the employee health cash plan
- Support for colleagues experiencing menopause, as part of our Menopause Workplace Pledge, including webinars and a dedicated Microsoft Teams channel for ongoing support
Additional benefits
- Family friendly benefits, including enhanced pay, family leave coaching sessions and a parent network
- The option to buy up to five extra days of holiday (pro rata for part‑time colleagues) *
- One paid volunteering day each year to support local organisations
- Electric vehicle lease scheme (grade and pay criteria apply) *
- Gifts to mark key career and family milestones
- Expert led webinars on mental, physical and financial wellbeing
- Francis Clark Charitable Foundation, offering support for current and former employees experiencing financial hardship
* These benefits are provided via a salary exchange and are subject to employee’s post exchange hourly rate remaining above the national minimum wage
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