Director – Commercial Excellence (1259)

Role & Responsibilities

Consulting & Delivery

Lead and deliver consultative client engagements across Life Sciences commercial excellence, including:

• Sales operations
• CRM strategy and implementation
• Field force design and deployment
• Incentive compensation design and administration
• Customer dynamic targeting and call planning
• Alignment design
• Ad-hoc analytics and field intelligence
• Advise clients on sales operations strategy, including CRM design, optimization, and adoption across commercial teams
• Lead CRM-related workstreams covering implementation, data governance, reporting frameworks, and integration with commercial analytics platforms
• Support clients in aligning CRM capabilities with broader commercial excellence objectives such as targeting, segmentation, and performance tracking.
• Partner closely with clients to understand business objectives and leverage data, analytics, and technology to design and implement impactful solutions.
• Develop and deliver executive-level presentations and recommendations that address client challenges and identify opportunities for expanded engagements.
• Work hands‑on with client business stakeholders with minimal oversight across EU geographies.
• Support the design, configuration, communication, and implementation of Axtria SalesIQ™ programs.
• Collaborate effectively with globally distributed teams across the EU, US, and India to ensure timely delivery of high-quality client deliverables, leveraging Axtria’s follow‑the‑sun delivery model.
• Translate complex business problems into clear requirements and actionable solutions across consulting and on‑site engagements.
• Manage multiple concurrent projects while maintaining exceptional client satisfaction and adherence to delivery timelines.

Business Development

• Drive business development efforts across key EU markets, identifying and pursuing new client opportunities in Life Sciences.
• Build and maintain strong relationships with senior stakeholders at pharmaceutical, biotech, and medtech companies across Europe.
• Lead proposal development, RFP responses, and solution pitches in collaboration with internal practice leads.
• Identify opportunities to expand existing client engagements and cross‑sell Axtria’s platform and analytics capabilities.
• Represent Axtria at EU industry conferences, forums, and client events to build brand presence and thought leadership.

Leadership & Team Development

• Build, manage, and develop high‑performing teams in the EU, including coaching, mentoring, and grooming talent for long‑term growth and leadership readiness.
• Actively contribute to team expansion through referrals, interviewing, and hiring to support business growth in the EU region.
• Drive thought leadership and capability development, including creation of POVs, whitepapers, solution frameworks, and client‑ready content that strengthens Axtria’s positioning as a strategic, consultative partner.

Desired Skills & Experience

• 10–15 years of experience in Life Sciences commercial analytics, with a background in consulting, analytics services, or technology services firms strongly preferred. Candidates with a blend of services and industry experience are welcome; pure pharma/industry‑side backgrounds without consulting or client‑facing services experience are not the target profile. Core experience should include:

• Incentive compensation design and administration
• Field force design and deployment
• Sales operations and CRM strategy (e.g., Veeva, Salesforce)
• Business development and client relationship management
• Sales force effectiveness

• Strong understanding of sales operations processes and CRM platforms used in Life Sciences commercial organizations.
• Demonstrated experience in business development—originating, qualifying, and closing consulting engagements with EU Life Sciences clients.
• Bachelor’s or Master’s degree in Business, Engineering, or a related discipline such as Business Technology, Information Management, Business Analytics, Operations Management, or an MBA.
• Comfort with AI‑driven analytics tools and digital commercial platforms (e.g., Veeva CRM, Veeva Vault, Salesforce, or comparable SFA/CRM ecosystems); familiarity with Agentic AI or GenAI applications in a Life Sciences commercial context is a strong plus.
• Working knowledge of EU data regulations, including GDPR, and their implications for commercial data governance and CRM practices in Life Sciences.
• Strong communication skills with the ability to clearly articulate analytical insights to both technical and non‑technical audiences.
• Proven ability to manage priorities and deliver across multiple parallel workstreams.
• High motivation to work and learn in a fast‑paced, entrepreneurial environment with a global delivery model spanning EU, US, and India.
• Fluency in English required; additional European languages (German, French, Italian) are a plus.

Location & Benefits

Axtria is looking for exceptional talent to join our rapidly growing global teams. People are our biggest perk, and our transparent and collaborative culture offers a chance to work with some of the brightest minds in the industry. We want our legacy to be the leaders we produce for the industry. Will you be next?

• Based in London (EC2Y 5AS), Zurich (8001), or Frankfurt (60306) — hybrid working model with regular presence in client offices and Axtria EU hubs.
• Travel to client sites and conferences across Europe.
• Competitive compensation and benefits package commensurate with experience, including performance‑based incentives.
• The exact nature of duties as well as the compensation package will be commensurate with experience and market standards for the respective location.

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