Senior Deskside Technician

Job Description

24 months fixed term.

Responsibilities

• Identify, analyse, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 1, 2 and 3 when hands are needed to solve a hardware or software issue at location/onsite – in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third‑party vendors to resolve hardware and software problems, as required;
• Install and test replacement parts when requested by resolver‑groups;
• Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break‑fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third‑party vendors for technical assistance;
• Execute the installation of PCs, peripherals and LAN‑based equipment;
• Assist with setting up security, file access and other administrative procedures associated with moves;
• Move workstations and peripherals, as required;
• Ensure that connectivity issues are addressed for installations;
• Move telecommunications equipment, as required;
• Order, receive and provide all required equipment, materials and third‑party vendor services to implement IMACs (install/move/add/change);
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMACs;
• Test completed IMACs and verify acceptance by end user;
• Document changes to inventory use and configuration.

Requirements

• Ability to resolve Win10 & Win11 operating system errors;
• Excellent proven track record supporting clients in a financial environment;
• Network troubleshooting skills & knowledge required (intermediate);
• Proficient in Microsoft Office 365;
• Prior experience working in a Citrix based environment using Citrix Director, Citrix Studio and VSphere;
• Experience building and configuring images in SCCM preferred, training will be provided;
• Experience troubleshooting or configuring Group Policy;
• Determine and recommend which products or services best fit the customers’ needs;
• Ability to multi‑task, follow processes and procedures and work to instructions and pre‑established guidelines;
• Document support processes and procedures for reuse by support team;
• Minimum 3 years’ experience in an IT Support role;
• Ability to communicate technical information to non‑technical audiences;
• Strong sense of customer service;
• Knowledge of Microsoft Active Directory;
• Knowledge of Citrix and SCCM;
• Microsoft Group Policy Objects experience;
• Good organizational skills;
• Excellent verbal and written communication skills;
• Team focused.

Benefits

• Competitive salary and benefits package;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
• Insurance applied according to company policy;
• Extra vacation days;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

The preceding job description indicates the general nature and level of work performed by employees within this classification. It is not intended as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

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