Portfolio Director

As a Portfolio Director, you will lead the end‑to‑end delivery of fintech products and services across a portfolio of key client accounts within a specific cluster or region. You will be responsible for ensuring the timely and high‑quality execution of client‑specific roadmaps, coordinating cross‑functional teams, and maintaining operational delivery excellence.

Key Responsibilities

• Portfolio & Client Delivery Oversight
  • Own the delivery of products and services for multiple client accounts.
  • Translate client roadmaps and strategic objectives into actionable delivery plans.
  • Act as the Executive delivery point of contact for client stakeholders, ensuring alignment, transparency, and trust.
  • Work closely with the Client Director to deliver against FNZ’s Commercial objectives.
  • Successfully oversee delivery in line with budgets and expenditure, promoting a reusable suite of development in accordance with quality standards.
• Delivery Leadership
  • Manage delivery teams (delivery leads, implementation managers, analysts, etc.) responsible for executing on client engagements.
  • Drive consistency and excellence across delivery teams within the region or cluster.
• Cross‑Functional Coordination
  • Collaborate with internal teams (Product, Tech, Risk, Compliance, Customer Ops) to ensure smooth and timely delivery.
  • Escalate and resolve delivery challenges swiftly while maintaining strong communication with clients.
• Continuous Improvement
  • Identify recurring issues, process inefficiencies, or delivery gaps and implement solutions to improve delivery capability and scalability.
  • Champion standardization of delivery practices across accounts and regions.
• Risk & Compliance Management
  • Ensure all client engagements meet internal compliance and regulatory standards.
  • Proactively manage delivery risks and dependencies across accounts.

Key Skills & Competencies

• Strong delivery/project/program management experience with enterprise or fintech clients.
• Proven track record in managing complex client portfolios and cross‑functional teams.
• Excellent client‑facing communication and relationship management skills (non‑sales).
• Ability to operate with a high degree of ownership, structure, and accountability.
• Skilled at balancing strategic alignment with on‑the‑ground execution detail.
• Data‑driven decision making and dashboard/reporting literacy.

Success Metrics

• Client roadmap delivery (% on‑time, % milestone success)
• Client satisfaction & retention (NPS / CSAT)
• Delivery efficiency (cycle time, resource utilization, resource efficiency)
• Compliance & audit readiness

Experience Required

• Minimum 6–10 years of experience in fintech, SaaS, or financial services in delivery, client success, program management, or operations roles.
• Bachelor’s degree in Business, Finance, Technology, or related field (MBA is a plus).
• Experience managing multiple clients or programs in parallel, preferably in a regulated or tech‑driven environment.
• Certifications like PMP, Prince2, or Agile/Scrum are an advantage.
• Extensive experience leading large multi‑stream programmes in complex, multiple stakeholder, matrix‑managed technology environments.
• Significant knowledge and experience of software development delivery preferably with experience of the financial services industry.
• Knowledge and expertise of shaping programmes and projects utilising a variety of delivery frameworks, methodologies and tools.
• Very strong influencing skills and ability to communicate complex capability and processes in a clear and coherent way.
• Experience delivering projects in an outsourced environment, liaising with multiple business units, conflicting priorities and projects (both internal and external service providers and suppliers) at the same time.

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