Director, Client Experience

Company: twentysix
Apply for the Director, Client Experience
Location: New York
Job Description:

About the role

As an Account Director, you have earned the respect of your peers through your demonstrated skills as the operational authority on your account, responsible for overseeing all day‑to‑day activities. You ignite passion in your team members, value collaboration with partners, peers, outside agencies and clients, and move fluidly and honestly between departments and clients in all situations. You drive success across all facets of the business—from service model to execution to strategy—and you understand the balance between creativity and accountability while keeping a curious eye on industry trends.

What you’ll do

  • Help lead the company’s approach to full‑funnel, 360 advertising on a new and exciting account
  • Understand the client’s overall business objectives
  • Work closely with the Strategy, Social, Creative and Production teams
  • Oversee the health and growth of our client relationships

Who you are and what you have

  • 10+ years of experience at an advertising or marketing agency
  • Experience leading top‑tier client accounts
  • End‑to‑end project management experience from statement of work and finance set‑up through execution
  • Ability to think strategically, analytically, and proactively about diverse business problems
  • Experience orchestrating cross‑functional project teams, especially virtual teams, with confidence
  • Proven experience building deep relationships with clients
  • Ability to manage and be accountable for client satisfaction and retention
  • Superb communication, storytelling, and presentation skills
  • Passion for managing quality and accuracy
  • A love for building presentations in PowerPoint and Slides and making other people’s slides better
  • Familiarity with basic Excel, and research methodologies and concepts is a plus
  • Experience working in a fast‑paced— and a fast‑growing— agency environment

Some of our perks

  • Unlimited paid time off
  • 401k with company matching and no vesting period
  • Annual bonuses
  • Generous medical plan
  • Paid parental leave

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $135K-$155K.

This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional benefits.

#J-18808-Ljbffr…

Posted: June 1st, 2026