Support Worker (Outreach)

Job Title: Support Worker (outreach)

Contract Type: Fixed Term – ending 31/03/2027

Salary: £28,031.56 per annum

Working Hours: Full Time – 37.5 hours per week

Working Pattern: Monday to Sunday, rolling rota to include early starts and weekends. 5.30am–3pm

Location: Marsh Way House, Wakefield

The difference you will make as a Support Worker

You’ll be working from one of our supported services providing support to our customers in a variety of ways such as connecting them with employability coaches, helping them manage their money, and aiding sign‑ups for benefits or moving on to permanent housing. You’ll boost their confidence, administer records, and apply resilience and empathy to difficult situations while keeping work at work.

About You

• A car is essential because the role requires travel to identify and support rough sleepers in the Wakefield district
• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• Team player with a caring, empathetic, flexible, and resilient can‑do attitude, able to work as part of a team
• Understanding of supporting vulnerable people – including lived experience of homelessness or drug/alcohol addiction
• Ability to work flexible hours and lone work outside normal office hours, if required

Benefits

• Competitive pay & generous pension
• 25 days holidays plus bank holidays (pro rata) *delete for Full Time
• Investment in your learning, personal development and technology
• Wide range of benefits

EEO Statement

We are inclusive. Riverside values diversity in all its forms and fosters a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.

Role Profile

• Lead on co‑produced bespoke support and move‑on plans, involving key stakeholders where appropriate.
• Organise and carry out regular reviews of support and risk plans, or following incidents.
• Engage customers to meet agreed outcomes and develop life skills.
• Assist customers with day‑to‑day support and tenancy‑related matters.
• Identify and promote opportunities for employment, education and training.
• Signpost customers to appropriate external support services, including food banks and community resources.
• Support customers to be tenancy‑ready for successful move‑on.
• Support customers to become financially independent through budgeting plans.
• Monitor customers’ healthcare needs and ensure appropriate contact with professionals.
• Empower customers to self‑manage medication following the procedure.
• Lead on support initiatives including group work.
• Ensure the safety of customers by following safeguarding procedures and escalating risks appropriately.
• Record and update clear, factual, strength‑based customer information on the local or appropriate digital platform.

Deliver a support service

• Facilitate the referral process into the service and assess potential new customers.
• Contribute to the delivery of a housing management service, including income collection and tenancy‑related support.
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns.
• Clean and prepare rooms as appropriate.
• Resolve difficult and challenging situations sensitively and informatively, balancing individual needs with service safety.
• Develop and maintain local partnerships to provide a holistic range of support for customers.
• Carry out day‑to‑day administration and operational duties.

Other Duties

• Work flexible hours to meet customer and business needs, which may not include normal office hours.
• Travel to different properties within the defined area as and when required.
• Use the Lone Worker system as necessary.
• Ensure customers are safe at all times, carrying out duties within Riverside’s Policies and Procedures framework (health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.).
• Deliver the role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions, and reflecting practice sessions.
• Undertake regular training and take responsibility for continuous development to deliver the role safely.
• From time to time undertake additional duties and responsibilities in consultation with the Line Manager.

Additional Information

• The Group has offices across the UK and may require travel to other locations to perform the role effectively.
• The role will be exposed to sensitive information; confidentiality is expected at all times.
• Work flexibly during hours of operation.
• Commit to equal opportunities and promote non‑discriminatory practices.

Person Specification

• Essential Knowledge & Experience
• Car essential for travel to identify and support rough sleepers.
• Understanding of barriers faced by vulnerable and diverse customers.
• Experience delivering structured support and risk management.
• Team player with caring, empathetic, flexible attitude and resilience.
• Previous experience resolving incidents positively.
• Demonstrated initiative and confidence to make and act on decisions.
• Competent administrative and IT skills (produce reports and communicate).
• Desirable
• Knowledge of psychological or trauma‑informed approaches.
• Experience working in challenging environments, planning, prioritising, and organising.
• Knowledge of current benefit systems.
• Experience working in a care and support environment.

“

#J-18808-Ljbffr…