Commercial Operations Director – Europe, Africa, APAC
The Commercial Operations Director is the business leader for the EAA division tasked with successfully leading and continuously improving the Global Integrated Business Planning process. They will be fully accountable for the success of the IBP process and will lead the agenda to enhance the commercial effectiveness of the division through a full commercial capability agenda at EAA level.
Responsibilities
- IBP ownership
- Continuous improvement of meeting and process standards, documentation, and systems for Integrated Business Planning
- Develop needed capabilities in various teams to ensure cross‑functional collaboration, decision making, and shared accountability in all IBP process step meetings and pre‑meetings
- Develop and champion cross‑functional KPIs to build alignment at all levels in the organization
- Ensure accountability for all team members to agreed process standards regardless of organizational level or role
- Implement full PMO recommendations on IBP
- Integrate IBP with other processes in the organization to contribute to a fully integrated planning process
- Partner closely with key stakeholders to implement business strategy, consolidate data, and validate KPI alignment through the IBP
- Drive the cycle of IBP activity meetings and inputs/outputs, ensuring that functions are prepared and that there is visibility and communication on sales, demand, distribution, and supply trends to support business growth toward longer‑term objectives
- Develop commercial capability curriculum, through engagement with Managing Directors and Commercial Directors for use across all EAA markets
- Provide additional ad‑hoc support to reflect varying stages of development across EAA
- Deploy commercial capability programs across markets in EAA
- Lead refresher/revamp of B‑F Commercial Way and update for current reality and market span
- Connect into global L&D function to ensure approach in alignment with global approach
- Ad‑hoc projects related to process and systems infrastructure improvement within EAA
- Leads with a continuous improvement mindset as the process evolves across the EAA division
- Provides timely internal communication to the EAA Leadership Teams
- Partners with IT to automate reporting, scenario planning, and implementation of commercial capability platforms
- Develops key relationships within Supply Chain, Customer Service and Global Production teams
- Provides strategic direction, project leadership and hands‑on tactical support where needed of key commercial initiatives
- Improves distributor supply chain efficiency & partner integration
- Finds/shares solutions on slow‑moving inventory concern
Qualifications
- 10+ years of business experience in the CPG or alcohol beverage industry, including some combination of commercial and operational roles
- Successful track record building teams, supporting and guiding individual development, and fostering organizational influence
- Ability to set clear milestones and lead projects and structured business processes to positive results
- Demonstrated skills in facilitating cross‑functional meetings involving senior executives
- Effective communication at all levels of the organization and ability to drive accountability in a culturally appropriate manner
Benefits
Total Rewards at Brown‑Forman are designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
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