About the role
You’re a strategic advisor. A big thinker with a bias for action. You’ve spent the last several years helping clients solve complex business problems at the highest level and now you’re ready to put that thinking into action in a fast-moving, deeply collaborative environment.
As Vice President, Client Experience, you’ll bring your consulting acumen to an agile, innovative agency that’s rewriting the rules of brand engagement. You will work directly with visionary brands that expect more than the traditional agency experience — and you’ll lead them there. This role isn’t about managing campaigns. It’s about driving business transformation, growth and impact. You’ll build strong, strategic partnerships with clients, helping them unlock new growth through forward-thinking marketing solutions grounded in data, insights, and creativity. You will be a leader on our Client Experience team and a key contributor to our agency’s strategic growth.
What you’ll do
- Act as a trusted strategic advisor to senior clients, bringing a consultative lens to every engagement
- Lead and grow a portfolio of client relationships across industries and business challenges
- Identify client needs, define strategic approaches, and align Known’s capabilities to deliver integrated solutions
- Drive growth and expansion within key accounts through thoughtful client engagement and value delivery
- Mentor and lead a high-performing team; foster a culture of insight, excellence, and strategic thinking
- Collaborate cross-functionally with internal teams across data science, creative, media, and strategy to build and deliver breakthrough work
- Operate at the highest levels of client interaction — defining success, not just delivering on it
Who you are and what you have
- 10+ years of professional experience, with a significant tenure at a top-tier strategy consulting firm (e.g., McKinsey, BCG, Bain, Deloitte)
- Deep understanding of business strategy, with the ability to translate it into actionable marketing and customer experience plans
- Track record of building and managing senior-level client relationships across complex engagements
- Proven experience leading cross-functional teams and mentoring talent across disciplines
- Exceptional strategic thinking, communication, and presentation skills — you’re a storyteller who can connect data, insight, and opportunity
- Comfortable in a fast-paced, entrepreneurial environment — and excited by the opportunity to build something different
Some of our perks
- Unlimited paid time off
- 401k with company matching and no vesting period
- Annual bonuses
- Generous medical plan
- Paid parental leave
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability or any other federal, state or locally protected class.
The base salary for this position is $190K-$220K. This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.
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