A Chiropractic Patient Experience Coordinator
Customer Experience is important to us, so this role is crucial to keeping our clients delighted and our success.
Are you looking for a job that involves making a real difference in people’s lives? Are you looking for a team that will support you and challenge you to grow and be better?
Put your focus, energy, love of people, phone manner, communication skills, attention to detail, organisation skills and passion for great service to use with us. Warm, organised and love helping people, this part-time opportunity is perfect for you.
Life Balance Chiropractic seeks coachable new clinical assistants and client experience receptionists to join our dynamic, friendly team at our busy, expanding Poole centre. No chiropractic experience? No problem! Whether re-entering the workforce, shifting careers, or seeking meaningful work alongside family life, this could be your next step.
The role advertised is for 4 shifts per week plus overtime where required. Shifts are between 7.30 am – 12.30 pm and 1.30 pm – 7.45 pm.
Why Join Us — We provide the highest standard of client experience, professionalism and care. As part of our team, you’ll make a real difference in people’s lives daily, while working in a supportive, friendly environment where your skills and contributions are valued.
Our Team Leads With:
- Integrity – You do what you say. Always.
- Humility – You lift others up and lead with heart.
- Vulnerability – You’re real, bold, and all-in.
- Courage – You don’t do average. You create remarkable.
- Resourcefulness – You find a way. No excuses.
Why Join Life Balance Chiropractic
- Purpose-Driven Work – Help people in your community live healthier, happier lives.
- Supportive Team Culture – Be part of a team that challenges, supports, and encourages you.
- Perks You’ll Love – Fully supplemented chiropractic care, team socials, career growth opportunities, Life Insurance (3x Salary) & Health Cash Plan, Birthday paid off and more.
- Competitive Pay + Bonuses.
What You’ll Be Doing — We’re looking for a proactive, people-first professional to blend inbound sales, client care, and front desk coordination. You’ll be the trusted guide who supports new enquiries, builds real relationships, and ensures clients feel seen, heard, and cared for every step of the way.
- Convert enquiries into loyal clients through high-touch inbound & outbound calls (training provided).
- Schedule and manage appointments, care plans, and payments.
- Re-engage past clients and follow up with cancellations and no-shows.
- Deliver 5-star customer experiences that keep clients on track and inspired.
- Support events and marketing campaigns (including social media & spinal health checks).
- Own the front desk — from daily admin to stock, systems, cash-up, and compliance.
- Maintain a clean, organised and welcoming space and follow proven processes using a checklist-first approach.
- Be a true team player – collaborate, cover shifts when needed, and attend training to grow your skills and work one Saturday per month.
Who We’re Looking For — No industry experience? No problem. If you’re passionate about people, health and delivering an exceptional client experience, we’ll teach you the rest. Full training provided.
We’d Love To Meet Someone Who
- Honest, dependable, and committed to high standards and solution focused.
- Has a positive, coachable, can-do attitude and a genuine interest in health and wellness.
- Motivated by feedback, goals, and making a real impact.
- Great with people: confident, empathetic, and professional who enjoys connecting with people from all walks of life – in person and on the phone.
- Feels confident following up with enquiries and turning conversations into happy clients.
- Has experience in a customer-facing role, ideally with some phone-based sales or support (bonus if you’ve done appointment booking or inbound calls).
- Is naturally organised, proactive, and sharp with attention to detail and admin accuracy, taking a checklist-first approach.
- Thinks ahead, notices the little things, and takes pride in creating a smooth, welcoming experience for others.
- Cares deeply about helping others feel better and live more.
- Is flexible, growth-minded, great under pressure and loves being part of a high-energy team.
Skills & Traits We’re Looking For
- Strong English communication skills—both written and verbal.
- Solid IT skills—Google Suite, CRM, and patient systems (training provided).
- Able to remember names and faces to create personal connections.
- Great at prioritising tasks, staying productive, and following through.
Location: Life Balance Chiropractic, Poole, Dorset.
Type: Part-time, Permanent (24+ hours per week + overtime).
Starting Salary: £13.06 per hour, with pay rises & performance-related bonuses.
Schedule: 7:30 AM–1:30 PM or 1:30 PM–7:40 PM. Available to cover 1 Saturday per month. Team training on Wednesday mornings, 08:40 AM–12:00 PM.
#J-18808-Ljbffr…