We are TF Solutions, the one stop shop for all air conditioning, refrigeration and heat pump products. With substantial growth over the past decade, we’re becoming one of the leading Air Conditioning & Refrigerators distributors in the UK and are now part of the Travis Perkins Group, recognised as one of the UK’s top employers.
Joining our friendly and hardworking family as a Customer Service Apprentice, you’ll be on the front line dealing with customers that come into our shop. As part of the branch team, you will play a vital role in our continued success by providing a first‑class service.
What you’ll be doing
Not one day is the same in branch life, but here are a few pointers:
- Get exposure across a number of areas within the branch, including trading counter and telephone interactions.
- Work with the team to get products to customers safely and efficiently.
- Be based inside processing customer orders, answering phone calls, keeping stock, and facing up shelves.
- Deal with supplier deliveries and accurately book them in branch.
- Gain experience in the warehouse, learning product knowledge to provide the best service to customers.
- Work with the administration team to fully understand all areas of the business.
- Complete full training to use our systems and work with a coach on a 12‑month development programme.
- Deliver the highest standards of service, helping customers at a first name level.
Being a Customer Service & Sales Assistant in the Travis Perkins Group gives you a fantastic opportunity to excel and continue developing your career. As a new colleague you will be encouraged to enrol onto a TF Solutions development scheme, with a development plan that embraces our values.
What experience you need
- Highly adaptable, resilient and tenacious, with a high level of energy and drive.
- Thrives in a dynamic and fast‑paced environment.
- Friendly and outgoing, happy to communicate face‑to‑face with customers and build strong relationships.
Interested? Apply now!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. Be you – it makes us, us.
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