Music is Universal
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We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
About the role
Abbey Road Studios is a market leader with a global reputation and the most famous recording studio complex in the world. The Sales Assistant role is a tremendous opportunity to join this world‑renowned organisation and play a key role in promoting the iconic brand. It offers music lovers the chance to curate the whole customer experience and provide international fans and pilgrims with unique insight into the studio’s history, present and future.
Sales
- Help and advise customers to select products from within the range to suit their needs.
- Drive sales by highlighting the features and benefits of products on sale within the store.
- Seek to add on and link sales, increasing ATV by highlighting combinations and options within the product range.
- Meet daily, weekly and monthly sales targets.
Customer Service and Brand Experience
- Demonstrate real passion for the studios, communicating in depth knowledge of the studios’ past, present and future and how this relates to the retail offer.
- Enhance customer satisfaction and promote online offerings through engaging interactions and effectively communicating the benefits of our digital platforms.
Visual Merchandising and Display
- Ensure retail spaces are always presented and merchandised to a high standard.
- Maintain clearly defined standards with an understanding of how they reflect the brand and commercial strategy for sales growth.
- Monitor and evaluate sales against varying visual merchandising, POS, layout and shop arrangements to maximise profit.
- Keep the shop floor clean, organised and presentable at all times.
Retail Operations
- Support daily opening, closing and reporting procedures.
- Help coordinate store displays and special promotions.
- Process cash and card transactions using the EPOS system, in accordance with the cash handling procedures.
- Ensure timely restocking of merchandise on the shop floor.
- Monitor inventory levels and communicate restocking needs.
- Help receive, process and price store inventory; inspect deliveries for accuracy and quality.
- Liaise with the stockroom team to ensure stock deliveries are processed promptly, stored methodically and delivered to the shop as necessary.
Legal, Security, Health and Safety
- Awareness and compliance with all relevant Trading Standards requirements.
- Compliance with health & safety regulations and procedures as they relate to the shop (and associated areas) at all times.
- Assist in the evacuation of the shop in the event of a fire, security alert or other emergency in accordance with stated procedures.
- Maintain up‑to‑date knowledge of emergency procedures.
- Maintain vigilance to ensure the safety & security of property, staff and the public.
Other
- Occasionally undertake necessary ad hoc duties that are appropriate to the role.
Person Specification
- Passionate about music and Abbey Road’s history and heritage.
- Strong track record in fast‑paced retail – especially achieving sales targets and delivering customer service.
- Strong visual merchandising skills.
- Significant customer‑facing retail experience, including cash handling and use of EPOS systems.
- Experience in stock management, including processing deliveries and maintaining efficient shop floor replenishment practices.
Benefits
- Group Personal Pension Scheme (between 3 % and 9 %).
- Private Medical Insurance.
- 25 paid days of annual leave.
- Interest‑free Season Ticket Loan.
- Holiday Purchase scheme.
- Dental and Travel Insurance options.
- Cycle to Work Scheme.
- Salary Sacrifice Cars.
- Subsidised Gym Membership.
- Employee Discounts (Reward Gateway).
Job Category: Customer Service
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