The shift pattern for this role is Monday through Friday, with Saturday and Sunday as rest days.
Overview
As Seller Support Advisor, you’ll be a trusted partner to e-commerce businesses, from growing independent retailers to established multi‑channel brands, helping them get the most out of Veeqo and unlock their full potential on Amazon. You’ll work directly with business owners and their teams, solving complex operational challenges, shaping how we support our sellers, and collaborating across a wide range of internal teams including 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales. You’ll also have the opportunity to join on-site visits at seller businesses, helping them launch with Veeqo, unblock critical issues, and build lasting partnerships in person. Beyond day‑to‑day support, you’ll have dedicated time to contribute to meaningful projects: from trend analysis and process improvement to exploring how AI can transform the seller experience and reduce friction before it ever reaches the queue.
Responsibilities
- Act as a strategic support partner to Veeqo’s business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
- Diagnose and solve multi‑layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
- Contribute to cross‑functional projects, from training development and knowledge base creation to seller onboarding initiatives, and participate in on‑site seller visits, supporting business launches and resolving high‑impact issues in partnership with the wider Veeqo team.
- Champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher‑value work.
- In every interaction, embody Amazon’s Customer Obsession Leadership Principle, building genuine, long‑term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge‑sharing, and continuous learning.
- Participate in a day‑in‑the‑life routine: start with a team huddle to share insights and tackle complex cases, then balance time between direct seller support and project work such as analysing support trends, refining internal documentation, developing training materials, or prototyping new seller self‑service solutions.
Qualifications
- Strong English‑language communication skills, both written and verbal.
- Experience in customer service.
- Experience troubleshooting and debugging technical systems or working with customers with a passion for delivering exceptional service, strong analytical skills, attention to detail, and effective communication abilities.
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner.
- Knowledge of and passion for e‑commerce.
- Experience running metrics reports, analysing data to identify problems and using data analysis to generate and explain metrics.
Veeqo is Amazon’s multi‑channel shipping and inventory platform, purpose‑built for fast‑growth e‑commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission – and this role puts you right at the centre of it.
Amazon is an equal‑opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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