Customer Service Delivery Driver – Leeds and Bradford Airport – Nights

Customer Service Delivery Driver – Leeds and Bradford Airport – Nights – 42 hours per week – 5 Months Fixed Term contract – £13 Per Hour

Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check‑in process.

Duties

• Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car park
• Utilisation of Pre-book IT systems
• Dealing with customer complaints and enquiries
• Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports.
• Maintain a standard of deportment and behaviour that will always represent the company in the best possible manner
• Report to the line manager any element of car park service that may compromise the level of service we wish to achieve
• Assist customers with the loading of luggage onto the fleet vehicle
• Ensure the fleet vehicle is cleaned and presentable for service
• Ensure vehicle checks are completed
• Complete all Fleet documentation
• Transport passengers between the car park and airport terminal
• Report all vehicle defects
• Photograph arriving vehicles
• Move customer car from arrivals to secure parking area and return when required
• Patrol the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and report all findings
• Litter picking, bin changing and cleaning of customer and staff areas
• Answer incoming telephone calls and deal with customer queries
• Complete report sheets or any other log sheets, in full and as instructed.

What you’ll bring

• Full UK Drivers license
• Previous Customer Service Experience
• Excellent Team Player
• Customer Focused
• Excellent communication skills

What we’ll offer you

• £13 per hour
• Training and development

Must be 18 or over to apply

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality, or level in the organisation.

#J-18808-Ljbffr…