Retail Sales Assistant & Tea Bar Specialist
Camden Tea Bar – Camden Market, London. Full‑time and Part‑time positions available.
Camden Tea Bar is a highly respected independent tea shop and tea bar in Camden Market, with over 2,000 five‑star Google reviews and recognized in the Top 10% of cafés worldwide on TripAdvisor. We specialise in loose‑leaf teas from around the world and also serve freshly prepared teas, matcha, and coffees to takeaway customers. Our reputation is built on both the quality of our drinks and the exceptional customer experience provided by our team.
We are looking for reliable, professional individuals to join our team in a role combining specialist retail and barista‑style drink preparation. This is a customer‑focused role suited to someone who takes pride in their work and is looking for a stable, long‑term position with opportunities to grow.
The Role
You will be responsible for both preparing drinks and helping customers discover and purchase teas and accessories.
Responsibilities
- Drink preparation (barista‑style service):
- Preparing loose‑leaf teas, matcha, and tea‑based drinks to a consistently high standard.
- Preparing coffees and other hot drinks.
- Working efficiently during busy periods while maintaining quality.
- Keeping the tea bar clean, organised, and well‑presented.
- Customer service and retail:
- Greeting every customer warmly and professionally.
- Helping customers choose teas based on their tastes and preferences.
- Building strong knowledge of our teas and products through training.
- Providing a welcoming, engaging, and informative experience.
- Handling sales transactions accurately.
- Shop standards and responsibility:
- Maintaining excellent cleanliness and presentation.
- Restocking products and maintaining displays.
- Taking pride in the appearance and smooth running of the shop.
Requirements
- Friendly, confident, and professional with customers.
- Reliable, punctual, and responsible.
- Calm and efficient in a busy environment.
- Interested in developing specialist tea and drink knowledge.
- Looking for a long‑term role with stability and progression.
Experience Preferred
- Barista experience or hospitality experience.
- Retail experience or strong customer‑facing experience.
- Minimum 2 years customer service experience preferred.
- Full tea training will be provided.
Training and Development
- Specialist tea knowledge.
- Drink preparation skills.
- Customer service and communication skills.
- Professional retail standards.
Growth & Progression Opportunities
- Senior Tea Bar Specialist.
- Supervisor.
- Assistant Manager.
- Management roles in future locations.
Who This Role Is Ideal For
- Barista.
- Café assistant.
- Hospitality professional.
- Specialty retail assistant.
Job Details
Experience: RequiredEmployment: Full‑timeSchedule: 5 days a week including one weekend daySalary: £12.7 – £13.5 hourlyBenefits: Incentives
About Camden Tea Bar
We are a 5* rated shop within the busy Camden market. We value customer experience and stock a range of over 100 teas from all over the world for customers to enjoy hot or cold in store or to take home in retail packs.
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