Retail Sales Assistant

Travel Service Partner – Edinburgh

Location: EdinburghHours: 24 per week, shift work between 4am and 10pm, Monday to SundayPay: £13.50 per hour plus a monthly bonus. Travel allowance of £1152 per annum.Contract: Permanent, Part Time

Responsibilities

• Welcoming customers, building relationships and delivering outstanding customer service.
• Understanding what matters most to each customer and helping them with their travel money needs.
• Applying training and offering expert advice on products and services, converting interest into sales.
• Consistently working towards achieving and exceeding team sales targets.
• Processing foreign exchange transactions and online orders accurately in a fast‑paced environment to ensure customer satisfaction.
• Collaborating with the team to drive performance, deliver excellence, and celebrate success.
• Following company processes and paying attention to detail to keep everything on track.

Qualifications

• Excellent communication skills and a passion for great customer service.
• Active listening abilities and a focus on understanding customer needs to create a fantastic experience.
• A positive, can‑do attitude with a willingness to tackle challenges and make a difference daily.
• A real team player ready to learn, grow, and develop with the team.

Benefits

• Optional benefits available: Private medical, dental and critical illness insurance, with discounted health checks and wellness screenings offered at preferential corporate rates.
• Well‑being support: programmes to help with physical, mental, and financial wellness.
• Flexible shifts to suit different lifestyles; voluntary overtime may be available during busy seasons for extra hours and pay.
• 25 days holiday plus bank holidays (pro‑rated).
• Monthly bonus for meeting targets.
• Pension plan with Scottish Widows.
• Career development opportunities: access to training, learning pathways and internal growth prospects.

We are an inclusive employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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