Location:Hatfield, Hertfordshire (No hybrid opportunity)
Employment Type:Full-time
Salary: £24,000 – £26,000 per annum (+bonus of up to £6000 per annum)
Hours:Monday to Friday, 9am–5pm
About Us
We are a well-established debt recovery agency based in Hatfield, working with major utility providers. We pride ourselves on delivering a professional service to customers while helping our clients recover outstanding payments. We are looking for reliable and motivated individuals to join our team. This is an entry-level role with full training provided, making it ideal for school leavers or those looking to start a career in customer service or collections.
Job Overview
This role involves speaking to customers over the phone to discuss overdue invoices. You will make outbound calls and handle inbound enquiries, helping customers understand theiraccountand directing them to the appropriate department where needed.
You do not need previous experience—just good communication skills and a willingness to learn.
Key Responsibilities
- Make outbound calls to customers to remind them of overdue invoices
- Take inbound calls and assist with basicaccountenquiries
- Clearly explain next steps and payment options
- Direct customers to the relevant department for more complex queries
- Record call outcomes accurately on the system
- Maintain a professional and polite approach at all times
What We’re Looking For
- Good communication skills and a clear telephone manner
- Basic IT skills (comfortable using computers and systems)
- A positive attitude and willingness to learn
- Reliability and good timekeeping
- Ability to remain calm and professional when speaking to customers
What We Offer
- Full training and ongoing support
- Clear career progression opportunities, including the potential to move into anAccountManagerrole
- Company pension
- On-site parking
- Friendly and supportive team environment
- Free tea and coffee facilities
- Company social events
- 28 days’ holiday (including bank holidays), and additional paid holiday between Christmas and New Year
This role is designed as a starting point within the business. High-performing individuals will have the opportunity to progress into more senior positions, includingAccountManagerroles, where you will take on greater responsibility foraccountperformance and recovery strategies.
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