Senior Marketing Account Director

Senior Account Director

Location: US (Remote)

Working Hours: 8:30 AM – 5:30 PM CST, Monday to Friday

Salary: $85,000-$95,000

Reports to: COO

About the Job

The Senior Account Director is a senior executive responsible for maximizing client retention and revenue expansion. This team member leads the client journey strategy, from onboarding to adoption and renewal, by building high‑performing account management teams, utilizing data‑driven insights, and aligning agency goals with client outcomes.

Responsibilities

Client Strategy & Relationship Management

• Oversee and manage a portfolio of B2B and B2C healthcare and MedTech clients
• Act as a strategic advisor to clients, providing guidance on marketing performance, optimization, and growth opportunities
• Participate in key client meetings, including onboarding calls, escalation calls, and quarterly business reviews
• Support client retention and scope expansion initiatives

Team Leadership & Support

• Supervise and mentor Account Managers and Account Coordinators
• Review client strategies, timelines, and deliverables to ensure quality and consistency
• Support onboarding and training of new account team members following established processes
• Provide ongoing feedback and contribute to performance evaluations and development plans

Operational & Cross‑Functional Collaboration

• Ensure account management processes and SOPs are followed consistently
• Monitor project timelines, client health, and profitability, escalating risks when needed
• Collaborate closely with project management, operations, and marketing teams to improve workflows and outcomes
• Use KPIs and performance data to inform recommendations and decision‑making

Requirements

• 8+ years of experience in account management within a B2B marketing or digital agency
• Proven experience managing client relationships and marketing strategies
• Previous experience mentoring or leading junior team members
• Strong understanding of agency operations and project workflows
• Excellent communication skills with the ability to engage confidently with senior client stakeholders
• High emotional intelligence and strong relationship‑building skills
• Experience working with project management tools (Teamwork preferred) and standard agency tools (Google Workspace, CRMs)
• Healthcare, MedTech, or regulated‑industry experience is a strong plus
• Bachelor’s degree or equivalent relevant agency experience

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