Sales & Customer Service Advisor

Benefits

• Salary: £28,253 base salary
• Bonus: Potential to earn up to £12,000 per year in performance commission/bonus
• Location: Bristol – 5‑minute walk from Temple Meads Station
• Working model: 3 or more days in office with the flexibility of 2 remote days after a 6‑month probation period
• Hours: 37.5‑hour week, Monday‑Friday, rotating between 8 am and 6 pm; schedule known at least 12 weeks in advance
• Equipment: Laptop, headset and all other necessary equipment provided on day one
• Start date: Induction group on 6 July

The Role

We are looking for ambitious, commercially‑minded individuals to join our high‑performing Retention & Proactive Growth team in Bristol. As a Retentions Specialist your mission is to retain customers by demonstrating the value of Dojo, aiming to maximise loyalty.

Responsibilities

• Spend one day a week in core service to stay sharp on the product and meet our customer‑obsessed values
• Handle high‑stakes conversations to prevent churn, using commercial acumen to negotiate and win back customers considering a move
• Contact customers identified by data as at risk, understand their concerns and encourage them to remain loyal Dojo customers
• Measure success by retention conversion rates, portfolio revenue retained, cross‑sell/upsell conversion, and CSAT improvement through proactive contact

Qualifications

• Background in a fast‑paced environment (face‑to‑face or telephone‑based) and experience meeting or exceeding targets
• Excellent communication and negotiation skills; comfortable handling objections and articulating product value
• Results‑driven mindset motivated by a target‑driven environment
• Resilience and positivity to handle tough conversations and help customers get the most out of our products
• Previous retentions experience desirable but not essential

Diversity, equity, and inclusion

We serve over 150,000 businesses across the UK and are committed to building teams that reflect the diversity of the businesses we serve. We aim to create an inclusive workplace that supports all employees, including those requiring reasonable adjustments during the recruitment process.

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