Internal Sales Agent

Internal Sales Representative

Location: Syston

Type: Full-time

About the Role

We are looking for a motivated and customer‑focused Internal Sales Representative to join our team. In this role, you will manage a portfolio of customers within a defined geographical region, driving business growth through proactive sales activity and delivering an exceptional customer experience. You will work closely with the District Sales Manager (DSM) to ensure a joined‑up commercial approach, while also supporting wider operational needs, including order management where required.

Key Responsibilities

Sales Management

• Proactively generate new business through structured outbound calls and targeted follow‑ups.
• Manage and grow an existing portfolio of customers, following agreed call plans and objectives.
• Build strong relationships with key decision‑makers, clearly communicating our value and unique selling points.
• Price jobs and enquiries in line with agreed guidelines and volume targets.
• Support market analysis activity, including customer segmentation and competitor positioning.
• Identify opportunities to add value for customers and support their business success.
• Handle cash sale enquiries in line with company pricing policy.

Sales Administration

• Respond efficiently to customer enquiries (verbal and written) in a timely manner.
• Produce accurate quotations that meet technical requirements and customer expectations.
• Maintain accurate records across systems and keep customers informed throughout the process.
• Resolve customer issues professionally, escalating where necessary.
• Liaise with internal teams regarding orders, pricing, and deliveries.
• Process payments for cash sales.
• Support team collaboration and contribute to a positive working environment.

Order Management

• Support order placement and management when required.
• Accurately create, amend, and confirm customer orders within the SAP system.
• Ensure all order details are complete, including customer and delivery information.
• Work with transport and production teams to agree realistic delivery times.

General

• Develop strong knowledge of company products, the industry, and customer markets.
• Build effective working relationships with customers, colleagues, and operational teams.
• Maintain a high standard of customer service at all times.

Key Performance Indicators

• Volume and margin performance for allocated plants
• Growth in customer numbers
• Increase in value‑added products (VAPs)
• Cash sale volume and margin
• Reduction in customer queries
• Number of quotations generated
• Quote turnaround time

What We’re Looking For

• Strong communication and relationship‑building skills
• A proactive, sales‑driven mindset
• Excellent organisational and administrative skills
• Ability to work collaboratively within a team
• Customer‑focused with a commitment to service excellence
• Previous sales or customer service experience (preferred)

Why Join Us?

• Opportunity to grow within a leading organisation
• Supportive team environment
• Training and development opportunities
• Competitive salary and benefits

Rewards & Benefits

We’re proud to be recognised as an Employer of Choice, with accreditations including:

• Armed Forces Covenant (Gold)
• Disability Confident
• 5% Club (Platinum)
• Mates in Mind
• Clear Assured
• STEM Ambassador
• MPQC Member

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work‑Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family‑Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities

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