Retail Security Officer – CCTV & Customer Service

Company: OCS
Apply for the Retail Security Officer – CCTV & Customer Service
Location: Belfast
Job Description:

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: Various shifts throughout the week, days, nights and weekends as per rota.

Key responsibilities include, but are not limited to:

  • Maintain a security presence at our client sites, ensuring a safe and enjoyable experience for customers and members of the public.
  • Respond promptly to security incidents and emergencies.
  • Represent the company in a professional manner and maintain PSA standards in relation to code of conduct.
  • Fulfil health and safety responsibilities by adhering to the requirements of the company’s health and safety policy and health and safety management plans. Ensure consistently high standards of customer service.
  • Adhere to the company’s dress code and wear the correct uniform.

Ideal Candidate Criteria

  • Must have Right to Work in the UK.
  • Previous experience in a busy security role.
  • Strong people and customer service skills.
  • Effective communication and report writing skills.
  • Ability to work with CCTV systems.
  • Well presented, punctual and focused on attention to detail.
  • Current, valid PSA Licence.
  • Must be able to provide clear and complete 5-year work history including references.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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Posted: June 1st, 2026