Job Details
Salary: £24,863 per annum, plus up to £2,000 discretionary bonus annually. Base rate £12.75 per hour, increases to £13.44 after training complete.
Contract: Full time, 37.5 hours per week. Location: Bradford, BD1 3PZ.
Job Description
At H&T, the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers, you will be the face of our business, providing a warm welcome and expert support to every customer in one of our 285+ stores.
You don’t need prior pawnbroking experience; a genuine interest in people and a willingness to learn will help you thrive. We offer full training and ongoing support to build confidence in a fast‑paced environment.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services, including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus, reflecting our diverse customer base.
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts—up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
We foster a supportive, inclusive team environment where wellbeing is a priority. Over 94% of store colleagues reach the next salary stage within 15 months.
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