We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.
As a Sales Associate, you are the face of Berghaus.
You’ll create a welcoming, engaging environment for every customer—offering expert advice, sharing product knowledge, and helping people find the right gear for their needs. This is a hands‑on, customer‑focused role where your energy and attitude make the difference.
What you’ll be doing:
Customer Experience
- Deliver friendly, confident, and authentic customer service
- Engage customers to understand their needs and recommend the right products
- Share product knowledge in a clear, relatable way (e.g. waterproofing, layering)
Product & Brand Knowledge
- Build strong understanding of Berghaus products and technologies
- Represent the brand with enthusiasm and credibility
- Stay curious and up to date with new products and innovations
- Contribute to achieving store targets (sales, conversion, ATV)
- Support upselling and cross‑selling through genuine recommendations
Store Standards
- Maintain high standards of visual merchandising and store presentation
- Support stock replenishment, deliveries, and general store operations
- Help ensure the store is always clean, organised, and customer‑ready
Team Contribution
- Work collaboratively with the team to create a positive store environment
- Support colleagues during busy periods and contribute to team success
What you’ll bring:
- Previous retail or customer‑facing experience preferred (but not essential)
- Positive, approachable, and enthusiastic
- Passion for helping customers and delivering great service
- Interest in the outdoors or performance‑led products
- Strong communication and people skills
- Willingness to learn and develop product knowledge
- Team player with a proactive attitude
Why Berghaus?
Berghaus is a brand built for the outdoors, shaped by decades of innovation, exploration and a belief that great kit helps people go further.
Our new Manchester store is an opportunity to bring that spirit to life in one of the UK’s most dynamic cities, creating a space where customers can discover technical product, get expert advice and connect with a brand that understands real life outside.
Joining Berghaus Manchester means becoming part of something from the beginning. You’ll help build the team, set the standard for service and storytelling, and create a store that customers trust, return to and see as part of their outdoor journey.
The Interview Process
We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:
- Talent Team Intro Call – A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.
- Experience Interview – A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.
- Final Interview – A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.
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